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Open Customer Satisfaction Reporting
The OCSR system is part of a campaign to establish customer service standards among on-line merchants. The goal is to re-assure consumers, and realize the promise of a booming on-line marketplace.
The system is designed to give consumers the highest possible assurance that they are dealing with a reliable company. OCSR offers consumers instant access to an Internet merchant's customer satisfaction record. This is accomplished through arrangements with participating regsitered merchants, who agree to maintain a prominent link to ePublicEye.com's Customer Satisfaction Database. The link allows customer experience with the business to be monitored and recorded 24 hours a day. By opening their customer satisfaction record to the public, participating merchants provide the most compelling proof that shoppers can use, to determine if they are dealling with a company they can trust.
Our Customer Satisfaction Database Tells the Full Story
OCSR out performs every other system because it's, immediate, complete, updated instantly, credible and available at the point of decision. Because initial participation requires full disclosure, merchants who join the Alliance of Registered Safer Shopping Sites, make the boldest and most definitive statement an on-line company can make about their commitment to consumers.
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