ePublicEye Merchants Score High Ratings Over the Holiday Shopping Season

LOS ANGELES, January 30, 2002 -- Today ePublicEye released network wide customer satisfaction results for 2001. Based on over 56,000 point of sale surveys at member sites, ePublicEye merchants scored an average overall customer satisfaction rating of 89.89 percent. In addition, the entire network of small and mid-sized e-businesses rated as follows in these other important areas of reliability and customer satisfaction:

Management Accessibility Payment Process Satisfaction with Claims On-time Delivery Customer Support Comparative Prices Ease of Returns/Refunds Privacy Experience Customer Loyalty

90.66% 93.40% 92.60% 75.00% 89.43% 93.35% 86.73% 91.51% 93.07%

"The survey shows that small and mid-sized e-businesses on the network are delivering competitive levels of reliability and customer satisfaction to online consumers. We're particularly impressed by the high ratings members are receiving in the area of protecting consumer privacy," said Errol Smith, co-founder of ePublciEye.com. It is also important to note the high customer loyalty ratings which is a measure of Internet shoppers' willingness to shop with ePublicEye members again.

The surveys were taken online at the point of sale after a purchase had been made with a small to mid-sized e-tailer. Surveys were taken from January to December 2001.

About ePublicEye.com

Since 1996, ePublicEye.com has maintained a focus on building confidence between consumers and small to mid-sized e-businesses. ePublicEye.com is the leading guide to reliable small and mid-sized e-businesses on the Internet and is the only global service that allows buyers to rate e-businesses for reliability, privacy and customer satisfaction in French, German, Spanish, Chinese and English. ePublicEye has registered over 35,000 e-businesses in 94 countries and receives several hundred new registrations each month making ePublicEye the leading consumer confidence solution for small and medium sized businesses around the world. Pioneers in the use of consumer feedback to promote safer e-commerce, ePublicEye is trusted internationally by thousands of small and mid-sized merchants to continually survey their customers. ePublicEye is uniquely positioned as an enabler of e-businesses worldwide.

For more information contact : Wanda San Juan of ePublicEye, 818-547-0222, wms@epubliceye.com; or Christopher Simmons of Mindset Communications, 562-435-5702, Simmonscs@mindsetcommunications.com, for ePublicEye.

Return to previous page