This indicates the main system the merchant has established for handing customer service.

"24 hour live operator" means that a live person is always available to handle your customer inquiries.

"Live operator during business hours" means that there is always a live person available during their posted business hours.

"Answering service / Email" means that the merchant uses an answering service followed up by email to provide customer support.

"Answering machine / Email" means that the merchant uses an answering machine followed up by email to provide customer support.

"Email" means that all customer support is primarily delivered via email.

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